Background
Aquadapt, a leading provider of mobility solutions, recently experienced a remarkable demonstration of customer loyalty, with a client returning to the family company after 18 years to purchase a replacement stairlift.
A true testament to the lasting impact of our high quality product offering and exceptional service!
Challenge
The challenge for Aquadapt was two-fold:
- To ensure the same elevated level of service and great customer experience was replicated for the client after nearly two decades!
- To provide a modern, efficient, and tailored mobility solution that precisely met with the developing needs of the long-term client.
Solution
Aquadapt recommended the HomeGlide Straight Stairlift, as the perfect match for the client’s requirements.
The HomeGlide, manufactured by Access BDD, offers comfort and security for the user, with a number of key distinguishing features:
- The lift has a slim aluminium rail designed to be fitted to the staircase, not the wall, which allows for quick and efficient installation with minimal disruption.
- A retractable seatbelt with an integrated sensor maximises safety, while a user-friendly joystick ensures ease of operation.
- A range of customisable options include a powered hinge for clearing obstructions at the foot of the stairs, a powered swivel seat for easy exit, seat height adjustment, a keylock for security and even a call device capable of storing three different telephone numbers!
Meeting the highest standards of certification (Machine Directive 2006/42/EC, EN 81-40:2020 UKCA), the HomeGlide has an impressive weight capacity of up to 160kg (25st), and is battery operated, ensuring uninterrupted use even during power outages.
Implementation
Our skilled Aquadapt team performed a comprehensive evaluation of the clients’ revised needs and, after recommending the HomeGlide Straight Stairlift, and receiving approval to install, we embarked on an efficient and professional installation to guarantee the perfect fit and functionality.
Once the work was completed to the client’s complete satisfaction, the Aquadapt team signed off by providing easy to follow and comprehensive training on the new stairlift’s operation and maintenance.
Result
The client was absolutely delighted with their new HomeGlide Straight Stairlift, which, provided a modern and aesthetically pleasing addition to their home with minimal disruption, while providing improved safety, mobility, and independence.
Conclusion
Aquadapt’s dedication to consistently providing top-tier products, services, and support has created a reputation that endures, which has resulted in customer loyalty and word-of-mouth recommendations.
This project resulted in a very satisfied and committed client.
Closing Words
Aquadapt is a family-owned company that belongs to the CoreCare Group, which includes Innova Care Concepts and Vivid Care (formerly Yorkshire Care Equipment). We have more than 30 years’ experience in the adaptation of bathrooms and all other areas where mobility may be a challenge. Our dedicated staff commit to providing the best solution for our clients. We have long-standing relationships with NHS trusts, councils and social services, including litigation and insurance.
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